Returns & exchanges
Wrong size? Exchange it within 7 days of delivery. Faulty pieces are replaced or refunded.
What is your return policy?
We accept two kinds of return, reported within 7 days of delivery: an exchange for a different size, and a faulty item. We don’t take back pieces simply because you changed your mind, so please check the size guide and product details before ordering.
Can I exchange for a different size?
Yes. Message us within 7 days of delivery and we will swap the piece for another size, as long as it is unworn, with its tags attached and in its original packaging. Our courier brings the new size and collects the original at the same time; the usual $4.00 delivery fee applies.
What if my size is sold out?
We will help you choose another piece of the same value, or give you store credit for the full amount.
What if my item is faulty?
Tell us within 7 days of delivery, with a photo of the fault. We collect it free of charge and replace it, or refund you in full if a replacement isn’t available.
How do I start an exchange?
Message us on WhatsApp or email with your order number and the size you need, and we will arrange the courier.
Is anything excluded?
Earrings and items marked final sale cannot be exchanged, for hygiene reasons — unless they are faulty.